Hilo | FAQ - How can I check if I'm eligible for Hilo?

Get a bonus covering up to 100% of the purchase price2 of Hilo-connected thermostats.

Please note that installation of Hilo products may take longer than usual.
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FAQ

How can I check if I'm eligible for Hilo?

You must meet the following requirements:

  • Be the account holder, co-holder, or authorized representative on a residential Hydro-Québec account subscribed to either: 
    • the base rate (Rate D) with the Winter Credit Option, or 
    • Rate Flex D
  • Have a Hydro-Québec communicating (smart) meter. 
  • Have high-speed internet (at least 5 Mbps), a home Wi-Fi network, and a free, working Ethernet port on your modem or router. 
  • Own a smartphone or other smart mobile device capable of downloading and using the Hilo app. 
  • Live in a city where Hilo service is available. 
  • Live in a home with equipment that’s compatible with Hilo. 

Check my eligibility